Talk to a human at the desk.
Support is staffed by people who trade. Every channel below says what it is for and how quickly it answers — so you know where to go before something is urgent.
Desk open · —Pick the one that fits.
Anything touching a live position goes to WhatsApp or the phone line. Everything else is better in writing.
The fast lane. Live position trouble, a stuck order, or you need the kill switch explained right now.
Account questions, billing, broker linking, anything that needs a screenshot or a paper trail.
Phone
Spoken word, when typing is too slow. Recorded for compliance, and we will tell you at the start of the call.
Grievance redressal
A complaint, not a question. This inbox is monitored by the Compliance Officer and every message is logged with a ticket number the same day. The full escalation path is below.
Resolved in 21 days
Market notes, product changes and the occasional post-mortem when something of ours breaks.
Company news, hiring, and where SEBI-registered analysts get in touch about listing a pool.
White-label & sales
For SEBI RAs, RIAs and brokers who want to run their own advisory platform on our rails.
Send us a note
Route it correctly and it lands with the right person the first time. Nothing here is a trading instruction — we cannot place, modify or cancel an order on your behalf.
Registered office
Trade Craft Technologies4th Floor, Silver Business Point,
VIP Circle, Uttran, Surat 394105
Gujarat, India
Orders route from Mumbai, not Surat. Execution runs in the Mumbai region beside the exchange — 284 km from this desk, and a few milliseconds from the matching engine.
If we get it wrong, here is exactly how far you can push.
SEBI requires this path to be published with turnaround times. Most platforms bury it in a table at the bottom of a policy page. Start at the first rung — each one has a name, an inbox and a clock.
Support desk
Anything that is not yet a complaint. Broken broker link, a signal that did not fire, a charge you do not recognise. Most things end here.
Compliance Officer
Escalate here if the desk has not resolved it, or if the matter is a formal complaint from the start. Every message is logged with a reference number and an owner.
Head of Operations
If the Compliance Officer's outcome is unsatisfactory, ask in writing for a review. You will get a written decision and, if we were wrong, what we are changing so it does not repeat.
SEBI — beyond us
Still not settled? Take it to the regulator directly. We do not sit between you and SEBI, and nothing you agree with us removes this right. Complaints about advice itself belong with the SEBI-registered analyst who published it — their registration number is on every pool.
Turnaround times are counted in working days from the timestamp on your first message, not from when we get to it. If a rung misses its clock, the next one opens to you automatically.